Delivery & Return Policy

At Raj Computers & Printing, we are committed to delivering quality printing services with professionalism, transparency, and reliability. This Delivery & Return Policy outlines the terms related to order processing, delivery timelines, inspection, replacement, and return eligibility.

1. Delivery Timeline

Delivery time may vary depending on the nature of the product, order quantity, design approval status, customization requirements, and production workload. Estimated completion or delivery timelines will be communicated at the time of order confirmation.

• Standard printing orders: Usually completed within 1 to 3 working days
• Bulk, urgent, or customized orders: Delivery timeline will be shared separately as per project scope
• Delay situations: In case of technical issues, raw material unavailability, or unforeseen production delays, the customer will be informed accordingly

2. Delivery Methods

Depending on the order type and customer preference, delivery may be fulfilled through the following methods:

• In-store pickup from our business location
• Local courier, transport, or delivery service, where available

Unless otherwise agreed in writing, courier, transport, packaging, or delivery charges shall be borne by the customer.

3. Customer Responsibility at the Time of Delivery

Customers are advised to carefully inspect the delivered products at the time of receipt. Any visible damage, quantity mismatch, printing defect, or packaging issue should be reported immediately or within the complaint window mentioned in this policy.

4. Return & Replacement Policy

Since most of our products are printed, personalized, or custom-made as per customer requirements, returns are generally not accepted.

However, replacement, correction, or reprint may be considered only under the following circumstances:

• The delivered material contains a verified printing defect or production issue from our side
• The wrong product, size, quantity, or specification has been delivered against the confirmed order
• The finished product materially differs from the final approved order details due to our error

5. Complaint & Return Request Process

Any complaint regarding damage, defect, wrong delivery, or quality concerns must be reported within 24 hours of delivery or pickup. Requests submitted after this period may not be eligible for review.

Once the complaint is received, our team will verify the issue. If the claim is found valid, we may, at our sole discretion, provide an appropriate resolution such as:

• Reprint of the affected material
• Replacement of the defective item
• Correction of the order, where practically possible

6. Non-Returnable / Non-Replaceable Items

The following cases are strictly non-returnable and non-refundable:

• Customized or personalized printing orders approved by the customer before production
• Spelling mistakes, content errors, layout issues, or design problems already approved in final confirmation
• Color variation within acceptable commercial printing tolerance
• Products damaged after delivery due to customer handling, storage, transport, or misuse
• Complaints raised after the allowed reporting period

7. Refund Policy

As a general policy, refunds are not available for printed, customized, or made-to-order products.

In the event of a verified issue attributable to our production or delivery error, the preferred resolution will normally be replacement, correction, or reprint rather than a monetary refund.

8. Limitation of Liability

Raj Computers & Printing shall not be held liable for delays or losses caused by events beyond our reasonable control, including courier delays, natural disruptions, raw material shortages, technical breakdowns, or force majeure situations.

9. Contact Information

For any delivery, complaint, replacement, or return-related assistance, please contact us:
Phone: +91 92013 14166
Email: rajcomputers0077@gmail.com

Last updated: 06 Jul 2026