Clear Delivery, Replacement And Return Terms

This policy explains the terms related to order processing, delivery timelines, inspection, complaint reporting, replacement eligibility, return restrictions and refund handling.

By placing an order with us, the customer is expected to review and understand these terms, especially for customized, personalized, bulk or print-approved orders.

Delivery time may vary depending on product type, order quantity, design approval status, customization requirement, raw material availability and production workload.

• Standard printing orders: Usually completed within 1 to 3 working days.
• Bulk, urgent or customized orders: Timeline is shared separately as per project scope.
• School ID card or institutional orders: Timeline depends on data quality, photo availability, design approval and quantity.
• Delay situations: In case of technical issues, raw material unavailability or unforeseen production delays, the customer will be informed accordingly.

Depending on the order type, location and customer preference, delivery may be fulfilled through the following methods:

• In-store pickup from our business location.
• Local courier, transport or delivery service, where available.
• Customer-arranged pickup or transport, if mutually agreed.

Unless otherwise agreed in writing, courier, transport, packaging or delivery charges shall be borne by the customer.

Customers are advised to carefully inspect the delivered products at the time of receipt. Any visible damage, quantity mismatch, printing defect or packaging issue should be reported immediately or within the complaint window mentioned in this policy.

• Check product quantity and specification at pickup or delivery.
• Check visible printing defects, damage or wrong product before accepting where possible.
• Keep order details, photos or videos ready if reporting a complaint.

Since most products are printed, personalized or custom-made as per customer requirements, returns are generally not accepted.

However, replacement, correction or reprint may be considered only under the following circumstances:

• The delivered material contains a verified printing defect or production issue from our side.
• The wrong product, size, quantity or specification has been delivered against the confirmed order.
• The finished product materially differs from final approved order details due to our error.

Any complaint regarding damage, defect, wrong delivery or quality concern must be reported within 24 hours of delivery or pickup. Requests submitted after this period may not be eligible for review.

• Reprint of affected material may be provided where applicable.
• Replacement of defective item may be provided after verification.
• Correction of order may be provided where practically possible.

The following cases are strictly non-returnable and non-refundable:

• Customized or personalized printing orders approved by the customer before production.
• Spelling mistakes, content errors, layout issues or design problems already approved in final confirmation.
• Color variation within acceptable commercial printing tolerance.
• Products damaged after delivery due to customer handling, storage, transport or misuse.
• Complaints raised after the allowed reporting period.

As a general policy, refunds are not available for printed, customized or made-to-order products.

In the event of a verified issue attributable to our production or delivery error, the preferred resolution will normally be replacement, correction or reprint rather than monetary refund.

RCP Smart Solutions / Raj Computers & Printing shall not be held liable for delays or losses caused by events beyond our reasonable control, including courier delays, natural disruptions, raw material shortages, technical breakdowns or force majeure situations.

For delivery, complaint, replacement or return-related assistance, please contact us: