Privacy Policy

1. Overview

At RCP Smart Solutions / Raj Computers & Printing, we value the trust of our customers, schools, vendors, staff users and website visitors. This Privacy Policy explains how we collect, use, store, share and protect information provided through our website, software modules, phone, WhatsApp, email, social media, in-store services, printing orders and customer support channels.

By accessing our website or using our services, you agree to the practices described in this Privacy Policy.

2. Information We Collect

We may collect information depending on how you interact with us and which service you use.

• Basic details: name, mobile number, email address and communication details.
• Order details: product selection, quantity, delivery address, billing details and order instructions.
• School / institution details: school name, address, contact person, staff details and service preferences.
• ERP account information: user role, login details, permissions, activity logs and service usage records.
• ID card information: student/staff name, class, section, roll number, photo, ID number and card design data.
• Uploaded files: logos, photos, documents, designs, print-ready files and approval references.
• Website usage information: browser type, device details, approximate location, IP address, cookies and pages visited.
• Support records: queries, complaints, feedback, approvals, revisions and communication history.

3. How We Use Your Information

We use collected information for legitimate business, service and operational purposes.

• To process, manage, print, package and deliver orders.
• To create and manage School ERP, vendor, customer, staff or admin accounts.
• To generate ID cards, lanyards, PVC cards, printed materials and related designs.
• To communicate order status, approvals, invoices, delivery updates and service notices.
• To provide customer support, resolve complaints and respond to service requests.
• To improve website performance, software features, products and customer experience.
• To detect misuse, prevent fraud, maintain security and protect our systems.
• To maintain business records, accounting details and legally required documentation.

4. School ERP & Student Data

If a school or institution uses our School ERP or related services, information may be processed for administrative and educational operations. This may include school profile, staff records, student records, parent contact details, attendance, fees, ID card records, certificates, reports and communication data.

Such information is used only for providing the requested ERP/service workflow and is not sold to third parties. Schools and authorized administrators are responsible for ensuring that information uploaded by them is accurate and collected with proper authority.

5. Uploaded Files, Designs & Printing Data

Customers may share logos, images, student photos, design files, text content, PDF files, spreadsheets or other materials for printing, ID card generation, branding or ERP work. These files are used only for completing the requested service.

• Uploaded content should not violate copyright, trademark, privacy or applicable law.
• Customers are responsible for the accuracy and authorization of uploaded content.
• We may retain files for future reorders, correction, customer support or business records.
• Files may be deleted or archived when no longer required, subject to operational and legal needs.

6. Payments, Billing & Orders

We may collect billing information, payment references, invoice details and transaction records for processing orders and maintaining accounts. If online payment gateways are used, payment processing may be handled by third-party payment service providers.

We do not intentionally store sensitive card details such as full card number, CVV or payment passwords on our website unless specifically required through a secure authorized payment system.

7. Sharing of Information

We do not sell, rent or trade your personal information. Information may be shared only where necessary for service delivery, business operations or legal compliance.

• Courier, logistics or delivery partners for order shipment.
• Printing, production or service partners involved in order completion.
• Technology, hosting, SMS, email, WhatsApp or support service providers.
• Payment gateway or accounting service providers for billing and transactions.
• Government, legal or regulatory authorities where required by law.

8. Cookies, Analytics & Website Usage

Our website may use cookies or similar technologies to improve user experience, remember preferences, analyze traffic, support login sessions and improve functionality. You may disable cookies from your browser settings, but some website features may not work properly.

We may also use basic analytics or visitor statistics to understand website usage and improve our services.

9. Data Security

We use reasonable administrative, technical and operational safeguards to protect customer information from unauthorized access, misuse, loss, disclosure, alteration or destruction. These measures may include controlled access, secure login systems, role-based permissions, server-side protection, backup practices and monitoring.

However, no online system, internet transmission or electronic storage method is completely risk-free. We cannot guarantee absolute security, but we work to maintain practical and commercially reasonable protection.

10. Data Retention

We may retain personal, order, ERP, billing and support-related information for as long as necessary to provide services, complete orders, support future reorders, maintain business records, comply with legal/accounting requirements, resolve disputes and improve our services.

When information is no longer required, we may delete, anonymize or archive it according to operational and legal needs.

11. Your Rights & Choices

Subject to applicable law and verification, you may contact us to request access, correction, update or deletion of your personal information. Schools and institutional users should contact their authorized school administrator for ERP-related corrections where applicable.

• You may ask us to correct inaccurate contact/order details.
• You may request deletion of unnecessary personal data, subject to legal and business record requirements.
• You may opt out of non-essential promotional communication where applicable.
• You may disable cookies using browser settings.

12. Children / Student Privacy

Some of our services, such as School ERP and ID card printing, may involve student-related information provided by schools, parents, guardians or authorized staff. We process such information only for the specific service purpose, such as ERP records, ID card generation, school administration or printing work.

We do not knowingly collect student data directly from children for unrelated marketing purposes.

13. Changes to This Privacy Policy

We may update, revise or modify this Privacy Policy from time to time to reflect changes in our business, website, services, technology, legal requirements or operational practices. Updated versions will be posted on this page with the latest update date.

14. Contact Us

For questions, corrections, privacy requests or concerns about this Privacy Policy, please contact us using the details below: